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Frequently Asked Questions
At The Media Shop we have been in business since 1999. In the 20 years since then we have experienced practically all imaginable computer problems from common faults like software issues and screen replacements to exotic and unusual ones. Combined with that business experience we have a skilled staff that each brings with them their own unique areas of expertise. Together we have a total combined experience in the computer industry of over 60 years!
What that really boils down to is that we are more experienced than the competition and that puts us in a better position to be able to satisfy whatever your needs may be than they are. Add to this; an impeccable reputation borne out of our excellent customer service and a focus on providing high quality products and services, and you really do have a complete solution for all your needs. We are YOUR local TECH experts.
At The Media Shop, we know that you are busy. And we know that you don’t want to spend ages trying to contact us regards getting your phone fixed, getting advice on building a gaming computer, finding out if we sell ink for your printer or just about anything else. That’s why we make it super easy to contact us!
By Phone: Call Now on 0151 356 8339
On Facebook: Message us on Facebook @themediashopltd
By Email: Email Now on firstname.lastname@example.org
New Market Square,
No you don’t! Just pick a time that is convenient to you and pop on down. We will be happy to help you with whatever your needs may be. Whether you need to get your phone unlocked, discuss building a custom gaming computer, get an iPhone screen replaced, or just about anything else to do with tech then we are YOUR local TECH experts and we are happy to help. We have been serving the needs of the people of Ellesmere Port, Chester and Wirral since 1999.
Yes we do. Our Facebook page is at the heart of our business. We use it to communicate one-to-one with our customers through messages to our page. We also post content about our latest news information and promotions. You can also find out more information about us and read our 5 star reviews. Don’t miss out! Like and follow our Facebook page.
We offer a 6 months warranty on all of our repairs to computers, laptops, tablets and phones. We also offer a 6 month warranty on all of our reconditioned items, from laptops and PC’s to phones and tablets. New items are covered by standard 12 months warranty by ourselves (they may also be covered by extended warranties from the manufacturers). Our new home and office and gaming computers are covered by an 18 industry beating month warranty.
All warranties are parts and labour (unless otherwise stated). They are honoured on a return to vendor basis. We have the right to repair, replace or refund for faulty items and this is at our discretion. Standard warranty restrictions apply. Your statutory rights remain unaffected. Please ask a member of staff for further details about our warranties and how they affect you.
The Media Shop is located within Ellesmere Ports Market. We are located ‘at the back’ of the market near the entrance/exit closest to Farmfoods (York Road). If you come in from the entrance facing Asda you will need to walk through the food-court area and then turn right at the far side. It is very important that you do not confuse us with other so-called ‘repair’ shops in the market because they have terrible reputations for bad work, parts and service!
The Market itself was re-homed into it’s current position around 10 years ago and is now housed in a modern, warm, well lit building and both the main market and flee market are fully indoor . Our market also has a large food-court serving a range of hot and cold food and drinks. So why not get a nice cuppa when you come and see us?
No, absolutely not. At The Media Shop we are happy to help. We believe, and always have done over our 20 years in business, that fundamental to offering a fantastic and welcoming service is to offer FREE AND FRIENDLY ADVICE. Further to this we also offer a completely FREE DIAGNOSTIC SERVICE.
That means that if you think that you need a repair you can bring it in with absolutely no fear of upfront or hidden costs. We will chat to you about the problem and your needs, then we will thoroughly test and assess your item. Once this is done we will give you a recommendation as to best way to fix the problem along with an estimate of the cost. Once all this has been done you can decide whether to go ahead with our recommended action or not. If you do, then GREAT – lets go. But if you decide not to then that’s fine and there will be no charge! For all your tech needs since 1999!
Yes! Absolutely! First and foremost we are just a good bunch of lads. We are happy to have a chat with you about pretty much anything that you might want to. It is true that we are most comfortable talking about anything and everything to do with TECH, but if you want to talk about the weather, or the football then we aren’t going to stop you :-). Come in and see why we have a reputation for being super helpful and friendly.
The Media Shop is a family run business. We were established in 199 by Richie Nimmo and are now managed by his son Graeme. Each of our staff and computer enthusiasts and bring with then a wealth of experienve totalling over 60 years! Find out more on our About Us page below.